Shipping & Returns

This document outlines the shipping and returns policies for Man Ho Limited. By placing an order, customers agree to these terms. Man Ho Limited sells womens shoes and applies these policies to all orders.

Shipping Policy

Man Ho Limited processes orders using standard carriers. Delivery times vary based on the destination and the carrier's schedule. Man Ho Limited does not guarantee specific delivery dates. Customers receive tracking information once the order is dispatched. Shipping charges are non-refundable unless the item is damaged or defective.

Customers are responsible for providing accurate shipping information. Man Ho Limited is not responsible for delays caused by incorrect addresses. If a package is returned to Man Ho Limited due to an incorrect address, the customer bears the cost of reshipping. Man Ho Limited does not offer expedited shipping options. All orders are shipped via standard ground or air services depending on the destination.

Return Policy

Customers may return any item within exactly 14 days of receipt for a no-reason refund. The 14-day period begins on the date the customer receives the item, as confirmed by the carrier's tracking system. To be eligible, items must be unused and in original packaging. All tags must be attached. Items that show signs of wear, damage, or alteration are not eligible for a no-reason refund. The buyer completely bears the return shipping costs. Man Ho Limited does not provide prepaid return labels.

Customers must request a return authorization before sending any item back. Returns sent without authorization will be refused. The customer is responsible for ensuring the item is packaged securely to prevent damage during transit. Man Ho Limited is not responsible for items lost or damaged during return shipping. Customers should use a trackable shipping method and retain the tracking number.

Refund Processing Time

Refund arrival time is at least 14 days after Man Ho Limited receives the returned item. This 14-day period is a minimum. Actual refund processing may take longer. Man Ho Limited inspects all returned items before issuing a refund. If the returned item does not meet the return conditions, Man Ho Limited will reject the refund and return the item to the customer at the customer's expense.

Refunds are issued to the original payment method. Man Ho Limited cannot issue refunds to a different payment method or to a different person. Customers receive a notification once the refund is processed. The refund amount excludes the original shipping charges and return shipping costs.

PayPal Refunds

For PayPal refunds, the refund takes at least 14 days. However, local laws in some regions require up to 30 days for PayPal refunds. Man Ho Limited complies with all applicable local laws. Customers should review their local regulations for specific timelines. Man Ho Limited initiates the PayPal refund within the required timeframe, but the actual credit to the customer's PayPal account depends on PayPal's processing times.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day window is strict and matches the Terms of Service. Claims submitted after 7 days will not be accepted. Customers must provide photographic evidence of the damage or defect. Man Ho Limited will provide further instructions for these claims.

For damaged or defective items, Man Ho Limited may provide a prepaid return label or request that the customer ship the item back. The customer must follow the specific instructions provided by Man Ho Limited. If the claim is approved, Man Ho Limited will issue a full refund including original shipping costs. If the claim is denied, the customer may still return the item under the 14-day no-reason policy, but the customer bears return shipping costs.

Non-Returnable Conditions

Items must be unused and in original packaging. Items that are used, washed, damaged, or missing parts are not returnable. Man Ho Limited does not accept returns for items that have been altered or modified. No specific product categories are excluded beyond these conditions. All items, including womens shoes, are subject to the same return conditions. Customers must ensure that the item is in resalable condition when it arrives at Man Ho Limited.

Step-by-Step Return Process

Step 1: Contact Man Ho Limited at [email protected] to request a return authorization. Provide the order number and the reason for return. Step 2: Wait for Man Ho Limited to approve the return and provide a return authorization number. Step 3: Pack the item securely in its original packaging. Include all tags and accessories. Step 4: Ship the item to the return address provided below. The recipient must be Man Ho Limited, the contact phone is +852 6311 1146, and the specific return address is 7/F, Block B, Fu Ko Industrial Building, 21 Man Lok Street, Hung Hom. Step 5: Provide the tracking number to Man Ho Limited by email. Step 6: Wait for Man Ho Limited to inspect the returned item. Step 7: Receive the refund within at least 14 days after inspection. Step 8: If the refund is denied, Man Ho Limited will return the item to the customer at the customer's expense.

Contact Information

For questions about shipping or returns, contact Man Ho Limited at [email protected] or +852 6311 1146. The mailing address is 7/F, Block B, Fu Ko Industrial Building, 21 Man Lok Street, Hung Hom. Man Ho Limited responds to inquiries within a reasonable timeframe. Customers should include their order number in all communications.